About the Team

HooPayz is passionate about helping members save on their healthcare costs. Dollars saved on healthcare can be used for other important household expenses, and we understand the difference that can make for your family. We value the financial health of our members, offering the personal attention you need to make informed decisions and save.  Meet your team!

 

Susan-Final2
Susan L. Lang
Founder & Chief Executive Officer

Susan founded HooPayz based on years of watching patients and consumers struggle with healthcare costs and medical bills. She views the Affordable Care Act as the most sweeping disruption to healthcare in years – AND – the right time to continue to disrupt the market by making healthcare costs transparent. A senior executive with a Fortune 100 company, Susan spent the last 10 years moving $145B dollars around healthcare, through managed care negotiations and business deals. Her knowledge of health funding drives our 5 year product development strategy.

Prior to HooPayz, Susan was a C-suite executive for Express Scripts, and a senior executive with BJC Healthcare, a top 10 academic medical system. She received her undergraduate degree from the University of Florida in Marketing, and her MBA, Finance from Stetson University. Susan holds a seat on the Healthcare Committee for the Federal Reserve Bank of St. Louis.

 

Debbie Sanders
Chief Operating Officer

Debbie brings extensive experience managing complex IT projects and operations to HooPayz. She combines her knowledge of the insurance industry with healthcare to support fast-paced product development and deployment. Debbie oversees all web services and version updates, as well as the IT developmental environment, testing, and security, client integrations, and social media.

During her time at Express Scripts, a Fortune 100 company, as well as GMAC Insurance, Debbie successfully managed client growth and business development strategies by leading complex, cross-functional teams. She holds a BS degree in Business from Webster University as well as an MPM – Masters in Project Management and IT.

 

Audrey-final2Audrey Raetzloff
Senior Director, Strategic Accounts

Audrey supports our operations and sales teams in a variety of ways. She works directly with our HooPayz clients on implementation, communication, and incentive programs to make HooPayz an easy addition to their benefits portfolio.

Her background in web, digital, and social media also position her to oversee and support the management of our social media presence, website updates, and HooPayz blog.

Prior to joining HooPayz, Audrey supported a key government client’s web and communication needs at a Fortune 100 company, developed and tested web content, helped launch a new social media channel, and supported account teams for small, mid-market, and large employers. She has a BS in Business Administration from the University of Missouri, St. Louis.

 

medical-bill-review-icon-calloutBeth Miller
Senior Director, Client Engagement

Beth is a results driven leader with extensive experience in the areas of client account management, process improvement, complex strategic initiatives, and quality control. She delivers service excellence with her knowledge of healthcare and business acumen to support strategic accounts and drive new business development.

Prior to joining HooPayz, Beth served as Director in multiple roles at Express Scripts and Maritz, where she was responsible for complex, cross-functional teams to: improve operational efficiency, penetrate new markets, integrate people and process, redesign organizations, and drive contract compliance. She has also successfully lead multi-million dollar programs for clients across multiple industries involving consulting, training, employee engagement, communications, incentives, special events, product development and research. She holds a Master degree in Business Administration from Webster University

 

Britt-final3Brittney Creamer
Sr. Manager, Digital & Corporate Communications

Brittney comes to HooPayz with ample experience in graphic design and brand development. She uses her skills to create simple and engaging visuals that complement the HooPayz blog, conducts research into current healthcare trends,  and supports the operations team.

Before starting at HooPayz, Brittney illustrated educational content and developed remedial lesson plans at the University of South Florida. She has a Masters in English Education from University of South Florida St. Petersburg and BA in Creative Writing from University of South Florida.